Objectives
Deliver outstanding customer service while providing high quality shampoos and conditioning treatments. Assist guests, stylists and team members as needed to keep the salon flowing smoothly, accurately and thoroughly.
Responsibilities
Answer incoming calls and schedule appointments.
Shampoo and condition guest’s hair for stylist
Keep shampoo area clean and organized
Maintain salon appearance and cleanliness
Sweep around stylists’ chairs
Laundry
Greet guests as they walk in and leave out
Tell the appropriate technician their guest has arrived
Stock Inventory
Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the guests’ image and/or contribute to the guest’s satisfaction with services performed
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership
Provide Opening and Closing duties when scheduled.
Qualifications
Customer service – hair stylist assistants use excellent customer service skills to greet clients and keep them happy during their time within the facility
Interpersonal skills – hair stylist assistants use interpersonal skills to talk to customers about the hairstyle they want, any problems they may have styling their hair, and other hair care issues
Physical fitness – because hair stylist assistants are on their feet for most of the work day, some physical stamina is required to perform this job
Multitasking – hair stylist assistants speak with many customers at once and tend to several work tasks at the same time, which requires strong multitasking
Communication skills – hair stylist assistants use good communication skills to receive instructions from hair stylists and customers
Organization skills – hair stylist assistants keep inventory and work areas neat and well organized
Time management – hair stylist assistants constantly use time management skills because many hair treatments are highly time-sensitive
Computer skills – some computer skills are required for hair stylist assistants because many salons and spas use digital scheduling programs to book customer appointments
Training & Education
Salon Assistants are required to hold a current cosmetology license or be enrolled in a cosmetology program working toward licensure.