tHairapy Salon and Extension Studio is seeking applicants to fulfill our Front Desk/ Salon Receptionist position. The Salon Receptionist will act as the first point of contact for customers who visit our salon or contact us to learn about our services.
Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.
Ultimately, our ideal applicant will help boost the salon reputation by building friendly, trusting relationships with customers.
Responsibilities:
Warmly greet clients, direct them according to Covid -19 safety policies; walk them to the proper beauty station or waiting area upon their arrival.
Book and confirm appointments via phone and/or email
Process transactions (cash and credit cards) and issue receipts
Assisting with marketing and sales by providing customers with information on promotions and new products and services.
Performing administrative tasks such as filing, updating records, and logging transactions
Offer beverages and chat with clients who are in the waiting area
Welcome walk-ins, answer questions about services and schedule appointments based on availability
Inform clients about new services and discounts
Cross-sell services and products when appropriate (e.g. retail products; gift cards)
Update client records with contact and billing details, appointments and services offered
Capture in -salon and behind the scenes footage
Maintain a tidy reception area
Send weekly sales reports to Accounting team
Email blasts to client list for monthly promotions